1. Is there an option to return items I don’t like or that don’t fit?
Unfortunately, at the moment, we do not offer any returns or exchanges due to hygienic reasons.
2. I want to order online, but I am not sure what size will fit me. What should I do?
Don’t worry, dear. We have a size chart for your reference. When you order an item, you will be asked for a size. You can easily view the size chart and order accordingly. This way you can be sure that the item you purchased fits you perfectly. Otherwise, please email us at support@nsylingerie.com with your order number and measurements, so we can find the right size for you.
3. What is the order processing time?
Please, allow 5 to 7 business days for the item to be shipped. When ordering multiple products, they may arrive separately and/or at different times. Once your order is shipped, you will receive a notification email with a tracking number. Please, note on international orders that tracking outside the U.S. may be slow or not show from within that country.
4. How will I receive my refund?
Unfortunately, at the moment, we do not offer any refunds due to hygienic reasons. In case of refunds, you will receive it the same way you paid at the first place. Please allow your bank 3-5 business days to see the refund.
5. What if my items are damaged during the delivery? Do I need to keep the damaged item or can I get it exchanged?
At Nsylingerie, complete customer satisfaction is what we strive for. Just drop us a message within 24 hours of delivery and we will do our best to make things right.
6. How long do our international deliveries take to arrive?
International orders are prone to take time because of the custom inspections. You may expect your package to arrive somewhere between 8 to 15 business days, depending on your location.
7. What are the delivery charges?
The delivery cost will be calculated at check-out based on your shipping address.
8. What if I need to cancel my order?
At the current time, an order may only be canceled if it has not finished processing. Please, contact us within the first 24 hours if you want to cancel an order. If it wasn’t shipped or sent to production we would assist with cancellation.
9. What if my package got lost?
Please note in case a package is lost, you will have to submit requests to your Local Postal service for them to search for the package. We can also file an international case if needed. Unfortunately, we cannot help with a refund for such packages. However, we can always assist you with everything that is in our competition, so do not hesitate to contact us to find the best solution and resolve the issue.